Privacy Policy

1. Introduction

This Privacy Policy describes how Cronema UG (haftungsbeschränkt) ("we," "us," or "our") collects, uses, and shares information when you use our Bookique application ("App") for Shopify stores. We are committed to protecting your privacy and ensuring transparency about our data practices.

By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you install our App, we collect your Shopify store information, including store name, email address, and contact details.
• Booking Data: Information related to appointments, events, and bookings created through our App, including customer names, contact information, booking dates, and service details.
• Employee Information: Details about staff members you add to the system, including names, schedules, and service assignments.
• Configuration Data: Settings and preferences you configure within the App.

2.2 Information We Collect Automatically

• Usage Data: Information about how you use our App, including features accessed, time spent, and interaction patterns.
• Technical Data: IP addresses, browser type, device information, and operating system details.
• Log Data: Server logs that include information about your use of our App.

2.3 Information from Third Parties

• Shopify Data: We access certain data from your Shopify store as authorized by you, including product information, customer data, and order details necessary for booking functionality.
• Payment Information: We may receive payment-related information through Shopify's payment processing systems.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: To operate and maintain the App, process bookings, and provide customer support.
• Improve Our App: To analyze usage patterns, fix bugs, and develop new features.
• Communication: To send you important updates, security alerts, and support messages.
• Compliance: To comply with legal obligations and protect our rights.
• Analytics: To understand how our App is used and improve user experience.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our App, such as:

• Cloud hosting providers
• Analytics services
• Customer support tools
• Email communication services

4.2 Legal Requirements

We may disclose information if required by law or in response to valid legal requests from public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after deactivation.
• Booking Data: Retained for business and legal purposes, typically for 7 years or as required by applicable law.
• Usage Data: Typically retained for 2 years for analytics and improvement purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You can request access to your personal information and receive a copy in a portable format.

7.2 Correction

You can request correction of inaccurate or incomplete personal information.

7.3 Deletion

You can request deletion of your personal information, subject to certain legal limitations.

7.4 Restriction and Objection

You can request restriction of processing or object to certain uses of your information.

To exercise these rights, please contact us at support@cronema.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our App. These technologies help us:

• Remember your preferences and settings
• Analyze usage patterns and improve functionality
• Provide personalized content and features

You can control cookie settings through your browser preferences.

10. Children's Privacy

Our App is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our App

Your continued use of our App after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Supervisory Authority

If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection supervisory authority. For Germany, this is:

Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI)
Graurheindorfer Str. 153
53117 Bonn
Deutschland